1. Return Eligibility
To be eligible for a return, the product must be in new and unused condition. The product must be returned within the specified return period, typically 30 days from the date of purchase. Proof of purchase, such as the original receipt or order confirmation, may be required.
2. Return Process
To initiate a return, please contact our customer service team. Provide them with your order details and reason for the return. Our customer service team will guide you through the return process and provide you with a return authorization number. Once you have received the return authorization number, carefully package the product and include all original accessories and documentation. Ship the product back to us using a traceable shipping method, and ensure it is properly insured. Upon receiving the returned product, our team will inspect it to ensure it meets the return eligibility criteria. If the return is approved, a refund or store credit will be issued, depending on your preference.
3. Non-Returnable Items
Certain items are not eligible for return, including: - Customized or personalized products - Clearance or final sale items - Gift cards Please check the product description or contact our customer service team to confirm if a product is eligible for return.
4. Returns and Refunds
If your return is approved, the refund or store credit will be processed within a specified timeframe, usually within 7-10 business days. Refunds will be issued to the original payment method used for the purchase. If a store credit is issued, it can be used towards future purchases on our website. Shipping fees and any additional charges associated with the original purchase are non-refundable, unless the return is due to our error or a defective product.