01Check the cables

  • The first thing you should check is the HDMI or AV cables connecting your TV to the video source (such as a cable box, DVD player, or streaming device).
  • Make sure the cables are securely plugged in on both ends.
  • Try using a different cable or swapping the cables between different devices to see if the problem persists.
  • If you're using an HDMI cable, make sure it supports the resolution of your TV and the video source.

02Restart the TV and video source

  • Sometimes, a simple restart can fix the issue. Power off both your TV and the video source (unplug them if necessary).
  • Wait for a few minutes, then plug them back in and power them on.
  • Check if the picture is restored after the restart.

03Check for software updates

  • TV software updates can fix bugs and improve compatibility. Check if there are any available updates for your TV and install them.
  • Refer to your TV's user manual or manufacturer's website for instructions on how to update the software.
  • After updating, check if the picture is working again.

04Reset the TV to factory settings

  • If the issue persists, you can try resetting your TV to its factory settings.
  • Note that this will erase any personalized settings and saved preferences, so make sure to write down your preferred settings before proceeding.
  • Refer to your TV's user manual or manufacturer's website for instructions on how to perform a factory reset.
  • After the reset, set up your TV again and check if the picture is back.

05Contact customer support

  • If none of the above steps have resolved the issue, it's time to reach out to the customer support of your TV manufacturer.
  • Provide them with the details of the problem and the troubleshooting steps you have already taken.
  • They will be able to guide you further in diagnosing and fixing the issue.

Conclusion

By following these steps, you should be able to fix a TV that has audio but no picture. Remember to check the cables, restart the TV and video source, check for software updates, reset to factory settings if necessary, and contact customer support if all else fails.

MethodsDetails
Check cablesEnsure cables are securely plugged in and try different cables if needed
Restart TV and video sourcePower off and unplug both devices, then plug them back in and power on
Software updatesCheck for and install any available updates for your TV
Factory resetReset your TV to its original factory settings
Contact customer supportReach out to your TV manufacturer's customer support for further assistance
TV troubleshooting
audio but no picture