01Know your rights

  • Before taking any action, it's crucial to understand your rights as an air passenger. Different countries and airlines have different regulations regarding compensation for flight delays.
  • In the European Union, for example, Regulation (EC) No 261/2004 states that passengers are entitled to compensation if their flight is delayed for more than 3 hours and the delay is not due to extraordinary circumstances.
  • Check the rules and regulations that apply to your specific situation and familiarize yourself with the compensation criteria.
  • Keep in mind that compensation is usually only applicable for flights that were departing from or arriving in the EU, or for flights operated by EU-based airlines.

02Document the details

  • To strengthen your compensation claim, it's essential to document all the relevant details of your delayed flight.
  • Make sure to keep a record of your flight number, departure and arrival time, and any announcements made by the airline regarding the delay.
  • Additionally, take note of any extra expenses incurred due to the delay, such as meals, accommodation, or transportation.
  • Keep all the receipts and invoices as evidence to support your claim.

03Contact the airline

  • Once you have gathered all the necessary information, reach out to the airline's customer service department to file a complaint and request compensation.
  • Provide them with the documentation you have collected and clearly state your claim for compensation.
  • Many airlines have a specific procedure or online form to submit compensation claims, so make sure to follow their instructions.
  • Be persistent and keep track of all communication with the airline.

04Seek assistance from national authorities

  • If the airline refuses to provide compensation or does not respond to your claim, you can turn to the national enforcement body or aviation authority in the country where the incident occurred.
  • They can assist you in resolving disputes and enforcing your rights as a passenger.
  • Provide them with all the necessary documentation and explain the situation in detail, including your previous attempts to contact the airline.
  • They will investigate your case and take appropriate action if they find the airline to be at fault.

05Consider legal action

  • If all else fails, you may need to consider taking legal action to obtain the compensation you are entitled to.
  • Consult with a lawyer who specializes in aviation law or passenger rights to understand the legal options available to you.
  • Keep in mind that pursuing legal action can be time-consuming and expensive, so weigh the potential benefits against the costs involved.
  • Before proceeding with legal action, gather all the necessary evidence and consult with a legal professional to assess the strength of your case.

Conclusion

Getting compensation for a delayed international flight can be a lengthy process, but by knowing your rights, documenting the details, and taking appropriate steps, you can increase your chances of receiving the compensation you deserve. Remember to stay persistent and seek assistance when needed.

MethodsDetails
Know your rightsUnderstand the regulations and compensation criteria.
Document the detailsKeep a record of flight information and expenses incurred.
Contact the airlineFile a complaint and request compensation.
Seek assistance from national authoritiesInvolve national enforcement bodies if needed.
Consider legal actionConsult with a lawyer and evaluate legal options.
compensation
delayed international flight